How to Find an IT Managed Services Provider
Research before selecting your IT managed services provider will help you make a sound decision, if only because there are so many options out there and not all are created equal.
Below are considerations you should make when coming up with your final choice:
Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.
A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. If they have too few people to manage your current IT needs, how can they help you grow in the future?
The three most typical types of payment are alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
Here, the provider either does software updates and sends patches, or forwards the alert to an IT guy at your company who will take care of it. This service structure will not solve any issues at hand, but it is a solid and cheaper solution if you have your own IT team.
>> Per Device
This structure has customers paying by the total number of supported devices. This is the payment structure that often becomes the most expensive, making it the least preferred.
>> Per User
This is the most common pricing model used today, mainly because it offers a lot of flexibility. All devices owned by the user will be covered by the user cost itself. Very cost-effective indeed.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to be able to give them your full trust. Otherwise, they can only become a liability instead of an asset, so you have to reconsider and check elsewhere.